Shipping & returns

Shipping Policy
I aim to ship an order within 2 - 3 working days. Once your package is on its way, I will send you all the tracking information so you can keep an eye on its journey. If you order outside the Netherlands, PostNL transfers it to your local courier. Shipping costs are calculated at check-out.

Netherlands (standard shipping, PostNL): € 6,95
Europe (standard shipping): € 12,50
Americas (standard shipping): € 23,00
Asia (standard shipping): € 23,00
Oceania (standard shipping): € 23,00

Please note that any import duties, taxes, or customs fees are always the responsibility of the customer/recipient.

Studio Hokū ships to the following countries:

Europe
Netherlands, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Moldova, Monaco, Norway, Poland, Portugal, Romania, Serbia, Slovenia, Slovakia, Spain, Turkey, United Kingdom, Sweden, Switzerland

Americas
United States, Canada, Mexico, Brazil

Asia
China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Qatar, Singapore, South Korea, Taiwan, Thailand

Oceania
Australia, New-Zealand

 

Return Policy
Studio Hokū offers a 14 day return policy. Please contact me at info@studiohoku.com or send me a message on Instagram. Any additional shipping costs to return an item are on you. I recommend packaging the product properly to avoid any damage during transit. If the product arrives damaged, I won't be able to issue a refund.

Once I’ve received and inspected your return for approval, you’ll be automatically refunded on your original payment method. Keep in mind that it may take a little time for your bank or credit card company to process the refund.

If your order arrives broken or damaged, please contact me within 48 hours so I can sort it out for you.